Frequently Asked Questions

Don’t see the answer to your questions, please feel free to email me.

When I begin your project, I will send you an estimated timeline so you know when to expect your first draft.  Please remember that this is only an estimate, and you may wait a little longer.  It’s my priority to ensure that I deliver a quality product even at the first draft.
My normal business hours are Monday-Friday 9am-5pm CST. I do my very best to respond to all emails in a timely manner.  At times, it can take between 24-48 business hours to reply to an email. If you have emailed me & did not receive an immediate response, please try to be patient and refer back to my hours of operation. I don’t often reply to emails outside of these hours.  I hope that you understand.
Typically, I book about 3 to 5 projects per month depending on the complexity.  This number doesn’t reflect smaller projects.  Projects are booked in advance ,and spots will fill up quickly.  When you book your project with me, I will give you an estimated date of when we will begin your project.
Absolutely! Please shoot me an email so we can work on the details.
No.  Blog and website packages do include a header; however, please understand that your header isn’t a logo.  Yes, they are similar, but your header is designed for your blog/website.  You do not have permission to use it for anything else besides it’s original intention.  You are more than welcome to include a logo design in additional to your blog/website package, but it will be added at an additional fee.
I do install some basic plugins with each of my designs depending on the package you purchase such as Social Media Icons, Twitter, RSS Subscription, and SPAM Filters. Other plugins/widgets such as Facebook “Like” boxes, Affiliate Links, or other site enhancing widgets can be installed at an additional cost. Inquire about the plugin installation in your quote if it’s not included.
Absolutely!  Both platforms allow you to make changes with your content, and sidebar widgets without needing any knowledge of coding.
Your privacy is very very important to 8550 Graphics and your username and password will not be shared with anyone for any reason. Your username and password will not be asked for until your design is ready to be installed and it will be only used for purposed of installation of your blog design. If you have concerns about privacy, you may create a temporary password for me to use during installation that can be changed when you installation is finished.
Yes, if you purchase a package that has a logo included or if you purchase the branding package, you will own your logo & will have the rights to use the logo however you please. Once your logo has been completed & your final payment has been made, I will send your logo files via email or Dropbox in the following formats: High Resolution .JPG, .PNG, .PDF, & .EPS.
See this great information on my preferred hosting here.
Yes. Due to the nature of my projects, refunds will not be given for any reason. More information can be viewed in my Terms of Design.